Shipping Policy
Introduction
At Exclusive Diary, we are committed to delivering your products in a timely and efficient manner. Our Shipping Policy provides detailed information about shipping options, delivery times, and costs. By placing an order on our website, ExclusiveDiary.com, you agree to the terms set forth in this Shipping Policy.
This policies are for physical items, digital products will be directly delivered on provided email id.
Shipping Options and Delivery Times
Standard Shipping: Typically takes 8-10 business days.
Expedited Shipping: Usually delivered within 5-6 business days.
International Shipping: Delivery times vary based on the destination. Please expect a minimum of 7-21 business days.
Please note that all shipping times are estimates and start from the date of shipping rather than the date of order. Exclusive Diary is not responsible for delays caused by the carrier or other external factors.
Shipping Costs
Shipping costs are determined based on the weight, dimensions, and destination of your order. The cost will be calculated and displayed at checkout.
For orders over Rs.1000/-, we offer free standard shipping within India. This does not apply to international orders.
Order Processing
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on weekends or holidays will be processed the next business day.
Tracking Your Order
Once your order has shipped, we will send you an email with the tracking number and a link to track your order online.
International Shipping
We ship to select international destinations. International customers are responsible for customs duties, taxes, and any additional charges that may apply. Please note that international shipping requires longer delivery times.
Lost or Damaged Items
If your order is lost in transit or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible. However, Exclusive Diary is not liable for any goods damaged in transit or not received.
Changes to Your Order
If you need to change a shipping address or modify your order, please contact us as soon as possible. We cannot guarantee changes can be made once an order is processed.
Contact Us
For any questions or concerns regarding your order or this Shipping Policy, please contact us at contact@exclusivediary.com.