Cancellation Policy

Introduction

At Exclusive Diary, we understand that sometimes plans change and you may need to cancel an order or a service. This Cancellation Policy outlines our procedures and rules regarding order and service cancellations.

Order Cancellation

Cancellation by the Customer

1. Time Frame: Orders can be cancelled within first 24 hours of placing the order without any charge.

2. How to Cancel: To cancel an order, please contact us immediately at contact@exclusivediary.com. Orders that have already been dispatched cannot be cancelled.

3. Refunds: If you cancel an order within the specified time frame and are eligible for a refund, the refund will be processed to the original method of payment within 5 business days.

Cancellation by Exclusive Diary

We reserve the right to cancel any order due to reasons such as:

• Stock unavailability

• Errors in the details of the product or pricing

• Suspected fraudulent activity

In such cases, we will notify you and process a full refund.

Subscription Cancellation

For subscription-based services:

• Subscriptions can be cancelled at any time. However, the cancellation will only become effective at the end of the current billing cycle.

• No refunds are provided for the remaining period of the subscription once the cancellation is in effect.

Changes to the Cancellation Policy

Exclusive Diary reserves the right to modify this cancellation policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about our Pricing Policy, please contact us at contact@exclusivediary.com