Refund Policy

Introduction

Thank you for shopping at Exclusive Diary. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy outlines the conditions under which refunds are provided.

Eligibility for a Refund

To be eligible for a refund, your item must be:

• Unused and in the same condition that you received it.

• In its original packaging.

• Accompanied by the receipt or proof of purchase.

Please note, custom-made or personalized items may not be eligible for a refund.

Refund Process

1. Request a Refund: To initiate a refund, please contact us at [Your Contact Information] within [Number of Days] days of receiving your order. Include your order number, contact details, and reason for the return.

2. Return the Item: Once your return is approved, we will provide you with a return shipping address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Receive Your Refund: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Information].

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@exclusivediary.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us

For any questions or concerns regarding our Refund Policy, please contact us at contact@exclusivediary.com.